Nobu99 Privacy Policy — Malaysia User Data Protection

1Introduction

Nobu99 values the privacy of every user on our online entertainment platform. This Privacy Policy is designed to give you a clear and transparent understanding of how we manage your personal data from start to finish.

As a platform operating in Malaysia, nobu99 complies with the Personal Data Protection Act 2010 (PDPA) and all related regulations enforced by the Department of Personal Data Protection Malaysia. We take every responsibility set out under this legislation seriously.

This policy applies to all users accessing the nobu99 website, our mobile app, and all other services offered under the nobu99 brand. We encourage you to read this document carefully and contact us with any questions.

2Information We Collect

Nobu99 collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

Personal Information You Provide Directly:

• Full name, date of birth, and identity card or passport number for identity verification (KYC) purposes.
• Email address and mobile number for account communications and two-factor authentication.
• Residential address for regulatory compliance requirements.
• Payment method details such as bank account numbers or e-wallet information for processing deposits and withdrawals.
• Supporting documents uploaded for KYC verification, such as identity card images or bank statements.

Information Collected Automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• Activity log data including pages visited, games played, session duration, and in-platform actions.
• Geographic location information based on your IP address for compliance and security purposes.
• Cookie data and similar tracking technologies that help us understand how you use the platform.

Data Types and Purpose of Collection:

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. nobu99 uses your personal information for the following purposes:

• Service Provision: To create and manage your account, process financial transactions, and provide access to all games and features on the nobu99 platform.
• Verification and Security: To verify your identity during the KYC process, prevent unauthorised access, and detect any suspicious or fraudulent activity.
• Legal Compliance: To fulfil obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and directives from relevant authorities.
• Customer Support: To handle complaints, respond to enquiries, and provide you with technical assistance more effectively.
• Platform Improvements: To analyse how users interact with nobu99 in order to improve the platform's interface, performance, and overall experience.
• Marketing Communications: To send you information about promotions, bonuses, and the latest offers — but only if you have given your consent to receive such communications.
• Responsible Gaming: To monitor gameplay patterns and reach out to users who may need assistance related to responsible gambling.

4Information Sharing

Nobu99 handles your personal data responsibly. We do not sell or disclose your information to external parties except in the following circumstances:

• Service Providers: We share necessary data with third-party service providers that help us operate the platform, such as payment service providers, identity verification companies, and cloud service providers. All such parties are bound by strict confidentiality agreements.
• Authorities: We will disclose information to government authorities or law enforcement if required by law, court order, or valid regulatory requirement.
• Fraud Prevention: In cases involving suspected fraud, money laundering, or other illegal activities, we reserve the right to share relevant information with the appropriate authorities.
• Business Transfers: If nobu99 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. Users will be notified in advance.

In all of the above cases, nobu99 ensures that data recipients are bound by data protection obligations equivalent to or stricter than our own standards.

5Cookies and Tracking Technologies

Nobu99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Necessary Cookies (Essential Cookies): These cookies are required for core platform operations such as login authentication and session security. They cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for ongoing improvement.
• Functional Cookies: Saves your preferences such as language, display settings, and personal preferences for a more comfortable experience.
• Analytical Cookies: Collects anonymised data to help us analyse overall platform traffic and usage patterns.

6Data Security

Nobu99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• All data transmitted through the nobu99 platform is protected by industry-standard 256-bit SSL/TLS encryption.
• Sensitive data such as financial information is stored in encrypted form on secure servers with multi-layered access controls.
• Access to user data within nobu99's internal systems is restricted to staff who require it to perform their duties.
• We conduct regular penetration testing and security audits by independent experts.
• A 24/7 monitoring system is in place to detect and respond to any security threats that may arise.

While we take all reasonable precautions, no system is completely foolproof. In the event of a data breach that affects you, nobu99 will notify you and the relevant authorities within the timeframe required by law.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by nobu99. We fully respect these rights and make it easy for you to exercise them.

To exercise any of the rights above, please contact the nobu99 privacy team through our customer support channels. We will respond to your request within 21 business days in accordance with PDPA requirements.

8Data Retention and Deletion

Nobu99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: While your account remains active, we retain all information necessary to provide our services to you.
• Data After Account Closure: After account closure, we retain transaction records and identity verification data for a minimum of seven (7) years in accordance with Malaysia's anti-money laundering legal requirements.
• Log & Technical Data: System logs and technical data are retained for a maximum of two (2) years for security and troubleshooting purposes.
• Marketing Data: If you withdraw your consent for marketing communications, we will stop using your data for that purpose within 30 days.

9Children's Privacy

Nobu99 is an entertainment platform strictly restricted to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

The nobu99 registration system is built with strict age controls, including a KYC verification process that requires users to confirm their date of birth via a valid identity document. Any account found to belong to an underage individual will be terminated immediately, and all associated funds will be handled in accordance with established procedures.

If you believe we may have collected information from a minor, please contact us immediately so we can take appropriate action.

10Changes to the Privacy Policy

Nobu99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate the platform. Any material changes will be communicated to you through the following means:

• Notifications will be displayed on the nobu99 platform's home page or login page at least 14 days before any changes take effect.
• A notification email sent to your registered email address explaining the key changes made.
• Updated on the date shown under "Last Updated" at the top of this document.

Continued use of the nobu99 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the nobu99 privacy team is here to help.

You can reach us through the following channels:

• Live Chat: Live support is available 24 hours a day, 7 days a week via the live chat button on the nobu99 platform.
• Email: [email protected] — We aim to respond to all enquiries within 24 hours on business days.
• FAQ Page: Visit the page Our FAQ for answers to the most frequently asked questions about privacy and account security.